INFORMATION
FAQ.
All about Roam Collective
Roam Collective is a Montessori and Waldorf-inspired play studio, workshop space and curated shop created for children and families.
Yes. Roam Collective welcomes families, caregivers and children who would like to take part in play sessions, workshops and events. Some sessions may be designed for specific age groups, so please check the details before booking.
Yes, bookings are recommended so that we can manage session capacity and ensure a safe, calm and enjoyable experience for everyone.
Roam Collective offers play sessions, workshops, seasonal events and family-friendly activities. Available sessions can be viewed and booked through the website.
Yes. Children remain the responsibility of their parent, guardian or caregiver during their visit, unless otherwise stated for a specific workshop or event.
Please contact us before your visit if your child has accessibility requirements, sensory needs, allergies or any other needs we should be aware of. We will do our best to accommodate you where reasonably possible.
You can book available sessions directly through the website by selecting the event or service you would like to attend and following the booking steps.
Your booking is confirmed once payment has been successfully processed, where applicable, and you have received a booking confirmation via email.
Yes. If you need to cancel or reschedule, please contact us as soon as possible. Cancellations made 48 hours or more before the booking may be eligible for a refund or reschedule, at Roam Collective’s discretion.
Please arrive on time for your session. Late arrival may reduce the time available for your booking, as we may not be able to extend sessions that start late.
If you do not attend your booked session and do not notify us in advance, your booking may be considered forfeited and no refund may be issued.
Yes. Roam Collective offers a curated online shop through the website.
You can place an order by adding items to your cart and completing checkout through the website.
Your order is confirmed once payment has been successfully processed and you receive an order confirmation.
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to assist.
All products are subject to availability. If an item becomes unavailable after you have placed an order, we will contact you and arrange a suitable solution, such as a refund, replacement or alternative item where available.
Roam Collective currently ships within South Africa only.
Roam Collective uses trusted courier partners, including The Courier Guy and PUDO, depending on the size, weight and fragility of the order.
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
Estimated delivery times are generally 2–7 business days after dispatch, depending on your location and the courier service used.
Yes. Local collection from the Roam Collective studio may be available. If you select collection at checkout, we will notify you when your order is ready and provide the collection details.
In the unfortunate event of damaged items, please contact us within 7 days of receiving your order. Include your order number, a description of the issue and photographs of any damaged items so that we can assist you.
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.
Approved refunds will be processed using the original payment method wherever possible. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
Certain items may not be eligible for return due to hygiene, safety or other applicable reasons. Returned items should be unused, in their original condition and in their original packaging where possible.
Email: info@roamcollective.co.za
Telephone: +27 764 544 641
Studio address: Shop 7, Victoria Mall, 148 Empire Ave, Hout Bay, Cape Town.
We aim to respond to enquiries as soon as possible during business hours.