Delivery & Collection
At Roam, we take care in packing each order and sending it safely on its way to you.
We currently deliver throughout South Africa. Shipping options and applicable delivery fees will be shown at checkout before you complete your purchase.
Order processing
Orders are prepared and packed during our normal business days. Once your order has been packed and handed over to the courier, you will receive tracking information where available.
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Please note that processing and delivery times may be slightly longer during busy periods, public holidays, sales, launches or seasonal periods.
Delivery
Delivery times vary depending on your location and the courier service being used. Any delivery time provided is an estimate rather than a guarantee, as courier delays can occasionally occur outside of our control.
Please make sure that the delivery address and contact details entered at checkout are correct and complete. Roam Collective cannot be held responsible for delays or additional courier charges caused by incorrect or incomplete delivery information supplied with an order.
Tracking Your Order
Where tracking is available, your tracking details will be sent once your parcel has been dispatched.
If your parcel appears to be delayed or you have any concerns about your delivery, please contact us and we will do our best to assist.
Damaged Parcels
We take care to ensure that products leave us in good condition.
If your order arrives damaged, please contact us as soon as possible after receiving it and include your order number and photographs of the parcel and damaged item. This allows us to assess what happened and assist you as quickly as possible.
Please keep the original packaging until the matter has been resolved.
Lost parcels
If your tracking information shows an unusual delay or your parcel appears to be missing, please contact us so that we can raise the matter with the courier.
Courier investigations can sometimes take a little time, but we will assist with the process wherever we can
Local Collection
Where local collection is offered at checkout, orders may be collected from Roam once you have received confirmation that your order is ready.
Please wait for your collection confirmation before making your way to the store, as online orders may require time to be prepared.
Failed Deliveries
Please ensure that someone is available to receive your parcel at the delivery address provided.
If a parcel is returned to us because the courier was unable to complete delivery, an additional delivery charge may apply if the parcel needs to be sent again.
Returns & Exchanges
Shipping matters relating to returns, exchanges or unwanted goods are covered by our Returns Policy.
Please review our Returns Policy before sending any item back to us.
Questions About Your Order?
If you need help with an order or delivery, please get in touch with us.
Roam Collective
Email: info@roamcollective.co.za
Telephone: +27 76 454 4641
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We’ll always do our best to help get your Roam parcel safely to you.